Data will be allocated to you at the beginning of every month for the next 24 months. Pro-rata billing will apply. Once your inclusive data is finished, you have the option of topping up with Vodacom prepaid airtime. For assistance with any query related to cancellations, please contact Mondo Customer Care on or email customercare mondo.
Any cancellation request outside of the 14 day period will be considered a premature or voluntary cancellation.
This means that Vodacom will charge a reasonable early cancellation fee that will be determined at the point of cancellation. If you require more information on this fee, please contact Vodacom Customer Care on You have the choice to opt out of receiving any marketing information from Mondo at any time. Email your full name, cell number and email address to optout mondo. Please visit MTN for the full terms and conditions. Mobile Deals.
Internet Deals. Shop Accessories. Track My Application. Top Deals. Tech News. Phone Deals. SIM Only Deals. You can process a return via your online account profile. Please check that your purchase qualifies for a return in our returns policy which can be found under our Terms and Conditions. Please check that your order qualifies for a return in our Returns policy. If it does, you can log a return via your online account profile.
Please note the packing instructions required to process your return. If the product received does not meet your expectations or is incorrect, you can process a return via your online account profile. Please view our returns policy to check that you qualify for a return.
If the item is not in working order, please see our troubleshooting tips. If troubleshooting does not work, you can process a return via your online account profile or by contacting our customer care team. Our couriers will send you an SMS reminder the morning of your selected collection date. Once collected, the package will be returned to our warehouse. When the package arrives back at the warehouse, the items are assessed before the refund or exchange is authorised.
This process can take working days. Gift voucher amounts will be processed and you will receive a new voucher number for the original voucher value used. For credit card payments, a refund can take up to 10 working days to process and reflect in your account.
Once you have processed your return on your profile, the return collection will take place within working days. Please make sure that your return is packaged correctly and that there is somebody at the specified address to hand the package to our courier.
All products must be returned in the original packaging and with all included accessories. After you process a return and your item is collected, it is sent to our warehouse for assessment. Once the assessment is complete and return approved, a credit will be processed.
If you used a voucher, you will receive a new voucher code via email and any cash balance portion paid will be refunded. You will receive an email once your assessment has been completed by our technicians. If your return request is rejected, the item will be sent back to you. Please note that non-qualifying returns that are rejected may be liable for the return courier cost. You can contact our customer care team via email customercare mondoshop.
Once your item has been received at our warehouse and assessment complete and approved, a credit will be issued. We will keep you updated on the status of your return in your online account profile. Please check that you have entered the correct code as reflected on your voucher. A voucher can only be redeemed once and will reflect as redeemed if already used. For any further queries, please contact our customer care team via email customercare mondoshop.
Unfortunately we are unable to provide you with your voucher code should you misplace your voucher. Although Mondo Connect strives to present accurate and up-to-date information at all times, please note that contract services, features and quoted rates are set by the respective networks and are subject to change at their discretion without prior notice.
Register Log in Wishlist 0 Shopping cart 0. Personal menu. Wishlist 0. Shopping cart 0. Frequently Asked Questions. What are your hours of operation? Mobile Routers. Contact Us. Missed Calls. Opt Out. What is Mondo? Why Mondo? Welcome to Mondo. Ready to find your perfect mobile deal? Apple claims this feature offers 2. Cool Camera Features Across All ModelsCinematic mode helps turn an image or video into a more dynamic and professional one.
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